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  1. Joules Help Centre
  2. Returns

Returns

  • How can I return an item?
  • How long do I have to return an item?
  • How do I return a Friends of Joules item?
  • Are there any items I can't return?
  • How long will it take to process my Joules refund?
  • Can I return a Joules item for an exchange?
  • Can I return an item which purchased at a show or big sale?
  • Can I return a Joules item that was given to me as a gift?
  • What should I do if I have a faulty item?
  • Can I return my Joules items to store, if I originally ordered them online?
  • Do I have to use your returns label or can I arrange a return through another carrier?
  • How will I know you have received my return?
  • I purchased an item from a stockist, can I return to Joules?