Shopping Online

• Our new website is launching
• Where do I enter my promotion code?
• What payment methods can I use to pay for my order?
• When will I be charged?
• Can I amend my order?
• Can I cancel my order?

See all 19 articles

Shopping In Store

• Is there a Joules store near me?
• How do I check the opening hours of a store?
• How can I pay in store?
• Can I check if a store has stock of an item?
• Can I return an item for an exchange in store?
• Can I use a promotion code in store?

Friends of Joules

• What is Friends of Joules?
• Who should I contact about my Friends of Joules order/ item?
• Can I purchase Friends of Joules items online and instore?
• Can I use a promotion code on a Friends of Joules item?
• How can I pay for Friends of Joules items?
• What delivery methods are available on Friends of Joules items?

See all 9 articles

Delivery

• What are my delivery options?
• How do I track my order?
• Will I get updates from the carrier about my order?
• Are there any areas of the UK that you don’t deliver to?
• Where is your Next Day delivery service available?
• Where is your Saturday delivery service available?

See all 11 articles

Click & Collect

• Can someone else collect my order for me?
• When collecting my click & collect order, can I try the items on in store?
• Can I ask for my click & collect order to be held for longer?
• What happens if I do not collect my click & collect order within seven days?
• Can I cancel my click & collect order?

Returns

• How can I return an item?
• How long do I have to return an item?
• How do I return a Friends of Joules item?
• Are there any items I can't return?
• How long will it take to process my Joules refund?
• Can I return a Joules item for an exchange?

See all 13 articles

Promotion Codes

• Where do I enter a promotion code?
• Can I use more than one promotion code on my order?
• Can I use a promotion code after I have placed my order?
• Do you offer student discount?
• Can I share a promotion code with a friend?
• What are the terms and conditions of my promotion code?

Gift Cards

• Can a gift card be used as part payment for my order?
• I am returning an item paid for by a gift card, what happens to the refund?
• Can I return a gift card for a refund?
• Can I swap the value of my gift card for cash?
• What should I do if my gift card is lost, stolen or damaged?
• How long is my gift card valid for?

See all 9 articles

Product Information

• Are Joules products vegan friendly?
• I'm unsure what size I need, do you have a size guide?
• I've seen feathers on some of the products, are they real?
• Are your wellies made of natural or synthetic rubber?
• Is your packaging recyclable?
• How can I find out what materials an item is made from?

See all 12 articles

Reviews and Feedback

• How can I leave a review?
• How do I know the reviews are authentic?
• Can I add a photo to my review?
• Can I amend or remove my review once posted?
• I have left a review, why isn’t it showing?
• How can I ask a question about an item?

See all 8 articles