Shopping Online
- Where do I enter my promotion code?
- What payment methods can I use to pay for my order?
- When will I be charged?
- Can I amend my order?
- Can I cancel my order?
- I have forgotten my password, what do I do?
Shopping In Store
Friends of Joules
- What is Friends of Joules?
- Who should I contact about my Friends of Joules order/ item?
- Can I purchase Friends of Joules items online and instore?
- Can I use a promotion code on a Friends of Joules item?
- How can I pay for Friends of Joules items?
- What delivery methods are available on Friends of Joules items?
Delivery
- What are my delivery options?
- How do I track my order?
- Will I get updates from the carrier about my order?
- Are there any areas of the UK that you don’t deliver to?
- Where is your Next Day delivery service available?
- Where is your Saturday delivery service available?
Click & Collect
Returns
- How can I return an item?
- How long do I have to return an item?
- How do I return a Friends of Joules item?
- Are there any items I can't return?
- How long will it take to process my Joules refund?
- Can I return a Joules item for an exchange?
Promotion Codes
Gift Cards
- Can a gift card be used as part payment for my order?
- I am returning an item paid for by a gift card, what happens to the refund?
- Can I return a gift card for a refund?
- Can I swap the value of my gift card for cash?
- What should I do if my gift card is lost, stolen or damaged?
- How long is my gift card valid for?
Product Information
- Are Joules products vegan friendly?
- I'm unsure what size I need, do you have a size guide?
- I've seen feathers on some of the products, are they real?
- Are your wellies made of natural or synthetic rubber?
- Is your packaging recyclable?
- How can I find out what materials an item is made from?
Reviews and Feedback
- How can I leave a review?
- How do I know the reviews are authentic?
- Can I add a photo to my review?
- Can I amend or remove my review once posted?
- I have left a review, why isn’t it showing?
- How can I ask a question about an item?