The Joules customer service team are a friendly bunch and are always happy to help you with any order queries you may have. For any orders placed on the Garden Trading website, please contact customerservices@gardentrading.co.uk. Alternatively you can use there live webchat at the bottom of the Garden Trading website, this is live Mon - Fri 8am - 4pm. For any Garden Trading orders placed with Joules simply drop them an email at joulesteam@joules.com or call them on 0345 250 7160.