How long do I have to return an item?

Due to restrictions over the year we have amended our returns period. This is detailed below:

You can find the Joules returns periods below, based on when you placed your order:

For items purchased from the 12th of April 2021, our standard 28 or 14 days returns period is extended to 90 days (this excludes Friends of Joules items)
For items purchased between 1st September 2020 and 11th April 2021, our standard 28 or 14 days returns period is extended to 180 days (this excludes Friends of Joules items).
For items purchased between 1st February 2020 and 31st August 2020 our standard 28 or 14 days returns period is extended to 365 days (this excludes Friends of Joules items).